Frequently Asked Questions

Where do you ship?

We currently ship within the United States from our U.S. warehouse.

How much is shipping?

Shipping is free on U.S. orders.

When will my order ship?

Please allow 1–3 business days for processing. Processing is separate from carrier transit time. We will send a tracking link once your order ships.

How do I track my order?

Use the tracking link in your shipping confirmation email, or contact our team for help.

Is it real leather?

Our leather bags are made with full-grain leather, which retains the hide’s natural grain. Texture and shade can vary slightly from bag to bag, and the leather develops character with use.

How do I choose the right size?

Check the dimensions and “What fits inside” information on the product page. Measure the items you carry, including your laptop and its case, against the listed dimensions. If you are unsure, email us before ordering and we will help you compare options.

How should I care for my bag?

Wipe away dust with a soft, dry cloth. Blot moisture and let leather air-dry away from heat. Only use care products suited to the leather’s finish, and test a hidden area first.

What if my bag is not the right match?

Contact us within 14 days of delivery to request an exchange or store credit. Change-of-mind returns are not refunded to the original payment method. This does not limit rights or remedies under applicable law. Email hi@laylowe.com with your order number before mailing anything back so we can provide instructions. Read our return & refunds policy.

What if something arrives damaged or incorrect?

Email hi@laylowe.com with your order number and clear photos so we can review the issue and help put it right.