Return & Refund Policy

We want you to be happy with your Laylowe purchase. If your bag isn’t quite right, our team is here to help you arrange an eligible return, exchange, or store credit.

This policy applies to orders placed directly with Laylowe for delivery within the United States.

Return Eligibility

You have 14 calendar days from delivery to request a return for a refund, store credit, or exchange. Delivered preorders qualify for store credit or exchange only, as explained below.

Bags must be completely unused and in excellent condition, with all included straps and accessories. Any tags supplied with the bag must remain attached. You may unpack and inspect your purchase, but it must not have been used.

Items showing wear, stains, odors, customer-caused damage, or missing components may be declined.

Sale items are eligible under these same terms unless the product page clearly identified the item as “Final Sale — Discontinued” when you purchased it.

Starting Your Return

Email hi@laylowe.com with your order number, the item you wish to return, and your preferred resolution. Please include a brief explanation and relevant photos if there is an issue with your order.

Once your return is approved, we will provide a shipping label and return instructions. Send the item within 14 calendar days of approval, securely packaged to protect it during transit.

Please obtain approval before sending anything back and use the return address supplied by our team.

Return Shipping

Customers cover return shipping for change-of-mind returns. We supply the shipping label, and its cost varies by order. Our team will confirm the amount before you proceed.

The label cost is deducted from your refund or store credit. For exchanges, our team will arrange payment of the label cost before issuing it.

Laylowe covers any required return shipping for confirmed arrival defects, shipping damage, or incorrect items.

Inspection & Refunds

We inspect returned items within 5–7 business days of receipt and email you the outcome.

Once approved, refunds are issued to the original payment method, and store credit is sent by email. Your bank or payment provider may take additional time to post a refund.

The return value is based on the amount paid for the merchandise, with applicable tax adjustments and the disclosed return shipping deduction.

Exchanges

You may request an exchange within 14 calendar days of delivery. Exchanges are subject to stock availability and approval of the returned item.

If you choose a product with a different price, we will explain the adjustment before proceeding. If your preferred replacement