Terms of Service

Overview

Welcome to Laylowe. This website is operated by S&P VENTURES LLC, doing business as Laylowe. Throughout these Terms, “Laylowe,” “we,” “us,” and “our” refer to that company.

These Terms of Service govern your use of laylowe.com and purchases from our store, together with the policies incorporated by reference below. Our store is hosted by Shopify, which provides the platform supporting our online services.

Please read these Terms carefully before using our website or placing an order. By accepting these Terms when purchasing or otherwise using our services, you agree to the provisions below.

SECTION 16 CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER, WITH EXCEPTIONS AND A 30-DAY OPT-OUT RIGHT.

1. Website Use & Customer Accounts

To place an order, you must be legally able to enter into a binding agreement and authorized to use the payment method provided.

You agree to provide accurate, complete, and current contact, billing, and shipping information. If you create an account, you are responsible for protecting its login credentials and notifying us promptly of suspected unauthorized access.

You may not use our website for unlawful purposes, interfere with its operation, or misrepresent your identity.

2. Products & Availability

We aim to describe and display our products accurately. Colors and appearance may vary depending on lighting, photography, and your device’s display settings.

Natural leather may vary in grain, texture, shade, and markings. Minor variations consistent with the product description are characteristics of the material and do not, by themselves, constitute defects. This does not exclude claims involving damage, faulty construction, or products materially different from their description.

Products and quantities are subject to availability. We may update listings, introduce purchase limits, or discontinue products. Changes to a listing do not retroactively alter an accepted order.

3. Orders & Payment

Submitting an order is an offer to purchase the selected products. An automated order acknowledgment confirms receipt of your order; acceptance occurs when we send a shipping confirmation or otherwise expressly confirm acceptance.

You authorize us and our payment providers to process the charges disclosed at checkout. Payment timing for a preorder or special payment arrangement will be disclosed before purchase.

We may decline or cancel an order for legitimate reasons, including stock shortages, payment failure, suspected fraud, material listing errors, or attempts to circumvent purchase limits. We may also restrict orders intended for unauthorized commercial resale.

If we cancel an order after taking payment, we will notify you and refund the amount paid for the canceled items, together with any associated charges that must be refunded.

For changes to an order, contact hi@laylowe.com promptly. We cannot guarantee changes once fulfillment has begun. Preorder cancellation rights are described below and in our Return & Refund Policy.

Fraud and policy misuse. We may request reasonable information to verify an order, investigate suspected payment fraud, and refuse future transactions where we reasonably identify fraudulent activity or deliberate abuse of a promotion or return process.

Submitting fabricated evidence, returning a different item, or knowingly misrepresenting an item’s condition may result in denial of the affected request and other remedies available under applicable law.

These measures do not restrict legitimate payment disputes, good-faith complaints, honest reviews, or consumer rights. We will not withhold an otherwise required refund solely because a customer has exercised those rights.

4. Pricing & Promotions

Prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes and shipping charges are disclosed before you submit your order.

Comparison values. A price labeled “comp value” represents a comparison with retail prices for comparable products, using the basis explained in the accompanying pricing disclosure. It is not a representation that Laylowe previously offered or sold the item at that price, or that another retailer currently sells an identical item at that price. Comparable products may differ in their materials, construction, features, and branding.

Where a percentage or dollar saving is calculated against a comp value, it represents the difference between that comparison value and our current selling price, rather than a reduction from a previous Laylowe selling price.

Promotional offers. Sales, discount codes, gifts, and other promotions apply to the products and conditions stated in the offer. Any exclusions, minimum purchase requirements, expiration dates, or restrictions on combining discounts will be disclosed with the promotion.

Bundles. Where we show savings for purchasing products together, the comparison is against the stated individual prices of the included items. The applicable prices and any bundle conditions will be disclosed with the offer.

Availability. Offers identified as limited-stock or clearance offers are subject to availability. If an inventory discrepancy prevents us from fulfilling your purchase, we will notify you and refund the unavailable items and any associated charges that must be refunded.

Price changes and errors. We may change prices and promotions for future purchases. These changes do not alter the price of an accepted order.

If a material pricing or listing error affects your order, we will explain the correction and obtain your agreement or cancel the affected purchase and provide the appropriate refund. We will not charge an increased amount without your authorization.

5. Shipping & Delivery

We currently accept orders for delivery within the United States. Available shipping options, charges, and estimated timeframes are provided during shopping or checkout and in our Shipping Policy.

Please review your delivery address carefully. If you notice an error, contact hi@laylowe.com as soon as possible. Address changes may not be possible after dispatch.

If a package is returned because of an incorrect address, refusal, or unsuccessful delivery, our team will contact you regarding the next steps. Any proposed reshipping charge will be explained before you agree to it.

Carrier delays may occur. If an order appears lost, arrives damaged, or is marked delivered but cannot be located, contact our team so we can investigate and provide the resolution required by the circumstances and applicable law.

Events outside our reasonable control. We are not responsible for a failure or delay to the extent caused by events beyond our reasonable control, such as natural disasters, severe weather, transportation disruptions, government restrictions, or widespread utility or communications outages.

We will take reasonable steps to address the disruption and communicate material effects on affected orders. This provision does not excuse legally required shipment-delay notices, cancellation options, refunds, or other mandatory obligations.

6. Preorders

Items identified as preorders are not available for immediate shipment. Review the estimated shipping date and payment terms shown before placing your order.

For unshipped preorders, you may request cancellation and a refund to your original payment method:

• Within 7 calendar days of purchase; or

• If the item remains unshipped more than 14 calendar days beyond the estimated shipping date provided at purchase.

Outside these circumstances, voluntary preorder cancellations qualify for store credit or exchange, except where a refund is required by law.

If we cannot meet the promised shipping timeframe, we will provide the delay notice, consent options, and cancellation/refund rights required by applicable law. Legally required refund rights apply without an additional 14-day waiting period. If required consent is not obtained, we will cancel and refund the unshipped merchandise as required.

After delivery, eligible preorders may be returned within 14 calendar days for store credit or exchange only, subject to our Return & Refund Policy and statutory rights.

7. Returns, Refunds & Arrival Issues

Our Return & Refund Policy forms part of these Terms and explains eligibility, procedures, and return shipping costs.

For eligible purchases other than preorders, customers may request a refund, store credit, or exchange within 14 calendar days of delivery. Bags must be completely unused, in excellent condition, with any supplied tags attached and all included accessories returned.

Customers pay the disclosed return label cost for change-of-mind returns. Sale items remain eligible unless clearly identified as “Final Sale — Discontinued” on the product page when purchased.

If an item arrives damaged, defective, or incorrect, email hi@laylowe.com within 5 calendar days of delivery so we can review it and arrange a replacement. This reporting window does not eliminate rights or remedies provided by applicable law.

The Return & Refund Policy controls if there is a conflict concerning return procedures or eligibility. No provision limits mandatory consumer protections.

8. Intellectual Property

Website materials, including our branding, original text, photographs, graphics, and videos, belong to Laylowe or the relevant rights holders.

You may browse and use the website for lawful shopping and personal purposes. Except where permitted by law, you may not reproduce, distribute, commercially exploit, or use our protected materials or trademarks without permission.

No rights in our intellectual property are granted except as expressly stated in these Terms. Third-party names and trademarks remain the property of their respective owners.

Customers retain ownership of their reviews and other submitted content, subject to the limited license below.

9. Reviews & Customer Submissions

If you submit a review, photograph, or other content for public display, you grant Laylowe a non-exclusive, royalty-free license to host, reproduce, display, and format that content to operate our review features and present customer feedback about our products. You retain ownership.

You confirm that you have permission to submit the content and that it reflects your honest experience. Any incentives or material connections should be disclosed.

We may remove submissions that contain spam, private information about others, unlawful material, threats, or content unrelated to the product or service. We do not prohibit or penalize honest negative reviews or alter reviews to misrepresent their meaning.

Private customer support communications are handled under our Privacy Policy and are not automatically licensed for public advertising.

10. Prohibited Conduct

You must not use the website to commit fraud, impersonate another person, infringe intellectual property, harass or threaten others, distribute malicious software, collect others’ personal information without authorization, or bypass security measures.

Automated access must respect applicable access restrictions and must not disrupt the website, bypass protective measures, or place unauthorized orders. These restrictions do not prohibit ordinary search indexing, accessibility tools, or authorized shopping assistance that complies with these Terms.

We may restrict or terminate access where reasonably necessary to address misuse, material breaches of these Terms, or security risks. Doing so does not remove obligations relating to existing purchases or legally required refunds.

11. Third-Party Services & Shopify

Our website may provide access to payment services, optional tools, or links operated by third parties. Their services may be subject to separate terms and privacy policies. Please review those terms before using them.

Shopify provides the technology supporting our store. Purchases are made directly with Laylowe, and Laylowe is responsible for its obligations as the seller. Shopify is not the seller of our products.

We do not control independent third-party websites or services and do not warrant their content, availability, or performance. To the extent permitted by law, we are not responsible for losses caused by your use of independent third-party services. Nothing in this section excludes responsibility that applicable law places on Laylowe.

12. Privacy

Our Privacy Policy explains how we collect, use, and disclose personal information, including information processed through Shopify and our service providers.

The Privacy Policy controls in the event of a conflict concerning our handling of personal information.

13. Email & Text Messages

We may send communications needed to administer your orders, deliveries, returns, or support requests.

If you separately opt in to marketing texts, you agree to receive the messages described during signup, which may include recurring automated promotional messages and cart reminders. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance, or email hi@laylowe.com. A non-promotional confirmation of your opt-out may be sent.

You must provide a telephone number you are authorized to use and notify us if you relinquish that number. Message delivery depends on your carrier and other factors and cannot be guaranteed.

You can unsubscribe from marketing emails using the link in each email. Our Privacy Policy explains how we handle messaging information.

14. Disclaimers & Product Use

Website services. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND OPTIONAL ONLINE TOOLS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES RELATING TO WEBSITE FUNCTIONALITY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT WHERE SUCH WARRANTIES CANNOT LAWFULLY BE DISCLAIMED.

We do not guarantee that website access will be uninterrupted, error-free, or compatible with every device or browser. We may suspend features for maintenance, security, or operational reasons.

Product representations. Product specifications, descriptions, and any express written promises supplied with your purchase remain applicable. Subject to those promises and applicable law, we do not guarantee that a product will satisfy personal preferences or requirements that were not represented in its description.

Natural materials and normal wear. Natural variations in leather grain, shade, texture, and markings, and the development of patina through normal use, are not by themselves defects. This does not excuse material discrepancies from the product description or faulty materials or construction.

Proper use. Products should be used for their intended purposes and in accordance with any supplied instructions. To the extent permitted by law, Laylowe is not responsible for damage caused by misuse, overloading, improper care, unauthorized alterations, accidental damage, or ordinary wear and tear. This exclusion applies only to the extent the damage was caused by those circumstances.

Travel requirements. Airline baggage limits vary by carrier, route, aircraft, and fare. Customers should compare the product’s stated dimensions with their airline’s requirements before travel. Unless expressly stated otherwise, a description such as “carry-on” does not guarantee acceptance by every airline.

Nothing in this section excludes an express product warranty, mandatory implied warranty, or consumer remedy that cannot lawfully be excluded.

15. Limitation of Liability & Indemnification

Excluded losses. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, S&P VENTURES LLC, DOING BUSINESS AS LAYLOWE, AND ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR PURCHASE OR USE OF OUR PRODUCTS. THIS INCLUDES LOST BUSINESS PROFITS, LOST BUSINESS OPPORTUNITIES, AND LOSS OF DATA, WHETHER A CLAIM IS BASED ON CONTRACT, TORT, OR ANOTHER LEGAL THEORY, EVEN IF THE POSSIBILITY OF SUCH DAMAGES WAS DISCLOSED.

Liability cap. SUBJECT TO THE EXCEPTIONS BELOW AND TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR CLAIMS ARISING FROM A PARTICULAR PURCHASE WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THAT PURCHASE. FOR CLAIMS ARISING SOLELY FROM WEBSITE USE AND UNRELATED TO A PURCHASE, OUR TOTAL LIABILITY WILL NOT EXCEED $100.

Exceptions. THE EXCLUSIONS AND CAP ABOVE DO NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, LIABILITY FOR DEFECTIVE PRODUCTS THAT CANNOT LAWFULLY BE LIMITED, OR ANY OTHER LIABILITY OR REMEDY THAT APPLICABLE LAW DOES NOT PERMIT US TO EXCLUDE OR LIMIT. THEY DO NOT REDUCE REQUIRED REFUNDS, NON-WAIVABLE WARRANTY REMEDIES, STATUTORY DAMAGES, OR OTHER MANDATORY CONSUMER RIGHTS.

Indemnification. To the extent permitted by law, you agree to indemnify and hold harmless Laylowe and its officers, members, employees, and agents from third-party claims, damages, liabilities, and reasonable legal costs to the extent caused by:

• Your unlawful or fraudulent use of our website;

• Your material breach of these Terms; or

• Content you submit that infringes another person’s intellectual property, privacy, or other legal rights.

This obligation does not cover claims caused by Laylowe’s own breach, negligence, or other misconduct. It does not require you to reimburse Laylowe for bringing a good-faith consumer complaint, asserting a legal right, or leaving an honest review.

We will provide reasonably prompt notice of a claim for which we seek indemnification and allow you a reasonable opportunity to participate in its defense. We will not enter a settlement requiring an admission, payment, or other obligation from you without your written consent, which must not be unreasonably withheld.

16. Dispute Resolution & Arbitration

PLEASE READ THIS SECTION CAREFULLY. UNLESS AN EXCEPTION APPLIES OR YOU TIMELY OPT OUT, YOU AND LAYLOWE AGREE TO RESOLVE COVERED DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION RATHER THAN A COURT TRIAL.

Informal resolution. If a dispute arises, please email hi@laylowe.com with your name, contact information, a description of the issue, and the resolution requested. We will attempt in good faith to resolve the matter within 30 days. This process does not prevent either party from filing when necessary to preserve a legal deadline or seek urgent relief.

Agreement to arbitrate. Except as provided below, disputes between you and Laylowe arising from these Terms, your purchases, our advertising or marketing concerning those purchases, or your use of our services will be resolved by one arbitrator administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules and any applicable supplementary rules. The Federal Arbitration Act governs this agreement. Rules and filing information are available at adr.org.

The AAA rules and applicable law govern fees, hearing format, and hearing location. Laylowe will pay fees allocated to the business under those rules. You may use an attorney, and the arbitrator may award the individual relief available under applicable law. A court with jurisdiction may enter judgment on an award.

Individual proceedings. To the extent permitted by law, you and Laylowe agree to bring covered claims individually rather than as class or representative actions. For claims validly subject to arbitration, both parties waive a court trial, including a jury trial. This provision does not restrict any right or remedy that cannot lawfully be waived.

Exceptions. Either party may bring an eligible individual claim in small claims court. Either party may seek temporary court relief necessary to preserve rights pending arbitration. Nothing prevents complaints to government agencies or limits claims that applicable law makes non-arbitrable.

Nothing in these Terms waives the right to seek public injunctive relief where that right cannot lawfully be waived. If such a request cannot be arbitrated, it may be brought in a court with jurisdiction.

Opting out. You may opt out of this arbitration agreement by emailing hi@laylowe.com within 30 days after first agreeing to these Terms. Include your name, the email associated with your account or order, and a clear statement that you wish to opt out of arbitration. Opting out does not affect the other Terms or your ability to shop with us.

Enforceability. A court will decide disputes about whether an arbitration agreement was formed and whether this section is enforceable. If the individual-proceedings restriction is unenforceable for a particular claim, that claim will proceed in court rather than class arbitration. Other enforceable provisions remain effective to the extent permitted by law.

If AAA declines to administer a dispute and the parties cannot agree on another administrator, either party may pursue the dispute in a court with jurisdiction.

17. Governing Law

These Terms are governed by California law and applicable federal law. This choice does not deprive you of mandatory consumer protections applicable in your state of residence.

For disputes permitted to proceed in court, the parties consent to courts with jurisdiction in Los Angeles County, California, without limiting any right to bring proceedings elsewhere under applicable consumer law or the small-claims exception above.

18. Changes, Severability & Continuing Obligations

We may update these Terms and will post the revised version with an updated date. Material changes will receive additional notice or consent where required by law. Changes will apply prospectively and will not retroactively reduce rights relating to existing purchases or disputes.

If a provision is unenforceable, the remaining provisions continue to apply, subject to the specific rules in the arbitration section. A failure to enforce a provision on one occasion does not waive the right to enforce it later.

These Terms and the policies incorporated into them govern your use of our services and purchases, together with the specific terms disclosed and agreed to for your order. They do not override express product promises or mandatory legal rights.

Provisions concerning intellectual property, outstanding payment and refund obligations, dispute resolution, and other matters that reasonably need to continue will survive termination of access.

19. Contact Us

For questions about these Terms, contact:

Laylowe
hi@laylowe.com
2401 W 208th St, Unit #C1
Torrance, CA 90501
United States