Shipping Policy

Shipping Destinations & Rates

Laylowe currently ships to all 50 U.S. states. Available shipping services, charges, and any free-shipping eligibility are shown at checkout before you place your order. We do not currently offer expedited shipping.

Most orders ship from our California warehouse. Certain products or preorders may ship directly from our international fulfillment partners. You will not be charged additional shipping fees, import duties, or customs charges because we fulfill an order from overseas.

Order Processing

In-stock orders are usually processed within 1–3 business days, Monday through Friday, excluding holidays.

Processing time is separate from delivery time. Preorders follow the estimated shipping timeframe provided when you purchase.

During launches, sales, or unusually busy periods, processing may take longer. If we cannot ship within the timeframe promised for your order, we will notify you and provide the delay, cancellation, and refund options required by applicable law.

Estimated Delivery

Standard delivery usually takes 4–6 business days after your order ships, unless a different timeframe is disclosed before purchase.

Delivery dates are estimates, not guaranteed arrival dates. Timing may vary by destination, including Alaska and Hawaii, and may be affected by weather, carrier disruptions, holidays, or customs processing for orders fulfilled internationally.

We use carriers including UPS, FedEx, and USPS. The carrier is selected based on your delivery address and fulfillment needs.

Tracking & Separate Shipments

Tracking information will be provided when your order ships. Tracking may take time to update after a shipping label is created.

If your order contains multiple items, we may ship them separately as they become available. In-stock items may ship before preorder items. There is no additional shipping charge for separate shipments we arrange.

Preorders

Preorder shipping dates are estimates of when an item is expected to ship, rather than when it will arrive. Please review the estimated shipping timeframe provided before placing your order.

For unshipped preorders, cancellation requests qualify for a refund to the original payment method when:

• The request is made within 7 calendar days of purchase; or

• The item remains unshipped more than 14 calendar days beyond the original estimated ship date.

Outside these circumstances, voluntary preorder cancellations are eligible for store credit or an exchange, subject to availability.

If a shipping delay triggers cancellation or refund rights under applicable law, those rights apply regardless of the windows above. Where required, we will seek your consent to a revised shipping date or cancel and refund the unshipped item.

Returns after delivery are governed by our Return & Refund Policy.

Order Changes & Cancellations

For orders other than preorders, email hi@laylowe.com within 12 hours of placing your order to request a cancellation or change.

We can only accommodate requests before fulfillment has begun. Orders may enter fulfillment before the 12-hour window ends, so changes and cancellations are not guaranteed. Sending a request does not confirm that an order has been changed or canceled.

Preorder cancellations follow the separate terms above.

Incorrect Addresses & Returned Packages

Please check your shipping address carefully, including apartment or unit numbers, before completing checkout.

If an order is returned because you provided an incorrect or incomplete address, refused delivery without an applicable right to do so, or failed to collect a package after appropriate delivery or pickup notices, you may be responsible for the actual return and reshipping costs.

Free shipping covers the initial shipment only; it does not cover reshipping caused by customer-provided address errors or other customer-caused delivery failures. We will disclose applicable reshipping charges and obtain your agreement before sending the order again.

If the order is canceled instead, any refund remains subject to our Return & Refund Policy. Where permitted by law, we may deduct actual original shipping and return shipping costs caused by the delivery failure, including the actual initial shipping cost where shipping was originally offered free. We will explain any deductions.

These charges do not apply when the problem was caused by Laylowe.

Delayed, Lost, or Missing Packages

If tracking appears stalled, your package is missing, or it shows delivered but you cannot locate it, contact hi@laylowe.com promptly with your order number.

For packages marked delivered, first check around the delivery location and with household members, building staff, or neighbors.

We will investigate with the carrier and, where applicable, our shipping insurer. We may request reasonable supporting information to help resolve the claim. Depending on the findings and applicable law, we will arrange an appropriate resolution, which may include a replacement or refund.

A delivery scan does not automatically determine the outcome of a missing-package claim. Any insurance claim process does not limit your rights under applicable law.

Damaged or Incorrect Items

If your item arrives damaged, broken, defective, or incorrect, email hi@laylowe.com within 5 calendar days of delivery with your order number and clear photos of the item and packaging. Please retain the packaging while we review the issue.

For verified arrival issues, we will arrange a replacement and cover any required return and replacement shipping. If a replacement is unavailable, we will arrange another appropriate remedy, including a refund where required.

The five-day reporting window applies to our arrival-issue replacement process and does not limit rights or remedies that cannot legally be excluded.

Contact

For shipping questions or help with an order, contact:

Laylowe
hi@laylowe.com